VanDyk Mortgage
VanDyk Mortgage Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
VanDyk Mortgage has 1.6 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fantastic loan officer.
Cons: Lack of communication, Loan underwriters, Unprofessional.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a copy of September mortage payment notice
- Fantastic loan officer
Preferred solution: Deliver product or service ordered
Bad Experience
Any business proposition these days can have unforseen kinks, but overall we had a good experience with VanDyk. The online file that gathered the documents and information was very good.
Worst experience ever
- Unprofessional
- Loan processors
- Lack of communication
Preferred solution: Hire people who actually care
Loan Officer and underwriter
Worst possibl
- Lack of communication
- Loan underwriters
- Unprofessional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
- Loan underwriters
- Lack of communication
Preferred solution: Full refund
Beyond unprofessional - total NIGHTMARE
- Unprofessional
- Lack of communication
- Loan processors
Preferred solution: Let the company propose a solution
They can sure take away your dream
VanDyk and incompetent staff have now cost me over $12,500
Here's the short version of my 4 month nightmare caused by VanDyk Mortgage.
Initial mortgage application and pre-approval completed in March.
House under contract in May. It's a renovation loan so it's a little more complicated.
First closing date was set for 6 weeks after contract was executed. Van Dyk needed "a lot more" time to process. Made promises to have it done beginning of August and requested and was granted another 6 week extension. August comes and they need one more week.
Another extension requested and approved, but the closing date comes and goes again. This has happened every single week since August 1st and now the seller has cancelled the contract. 7 extensions total before the deal went dead through no fault of ours.
We did everything they requested, provided documents immediately and solved any issues from underwriting within hours. Every time the file went to underwriting or "investor review" they needed 3 days to come back and request something else, rather than requesting it ALL at the same time.
This company cannot get their stuff together.
We requested a closing document early (mortgage liability waiver for estranged spouse) so it could be reviewed by a lawyer and were told they wouldn't release any documents because they didn't like lawyers reviewing their paperwork. Seriously??!
In addition to all the issues above, communication was NON EXISTENT. Phone calls, e-mails, text messages and voicemails went completely unanswered. We tried to escalate and the regional manager took the file over but just like the "branch manager" nothing was accomplished but more runarounds and broken promises (by the way, branch manager titles to Vandyk are assigned to every broker so they really aren't managing anything - - it's just a title).
To top everything off we got our final closing disclosure and they are trying to charge us nearly $5k for rate lock extensions caused by their inability to DO THEIR JOB. How many others have paid thousands towards rate lock extensions that weren't their fault? I will find out! **Read your paperwork and triple check everything as this company will try to take advantage and steal your money!!!** Don't make the mistake I did, find another company to service your loans.
This one is a complete JOKE. My experiences were specifically with Roxanne Chung (the "branch manager"), her assistant Tonya, the regional manager Mike Ninomiya, and his boss "Joe". These people did nothing but send us around in circles for four months and cost us a chunk of our life savings. Lesson learned.
I probably spent more time typing out this review than they spent looking at my file for four months. Update 1: I posted this review on their VanDyk Mortgage South Florida Facebook and was labeled a phony and bogus by the regional manager who then blocked me from his Facebook. Now that's professionalism and maturity! Update 2: Apparently they don't like me posting honest reviews of my experience with VanDyk Mortgage and have now threatened legal action for my posts despite every claim being 100% accurate.
It also appears most of their reviews are given by employees of VanDyk, realtors and title companies (kickbacks?). Funny how they couldn't act on my file but lightning quick to act when their scams are being exposed.
- Loan appraiser
- Lack of communication
- Loan officer
Preferred solution: Let the company propose a solution
Terrible service with Frank Concepcion
- Loan appraiser
- Loan processors
- Loan officer
Preferred solution: Get better employees
Nightmare experience.
Vandyk Mortgage Home Loan Review
Resolved: My Experience w/ VanDyk
The VanDyk follow up:
After several conversations VanDyk Mortgage, Branch Manager Stephen Katz and I were able to come to agreeable for terms. I am happy to say that Stephen is a man of his word, champion for his employees and problem solver.
All I've ever wanted was for them to take responsibility for their actions and apologize. That has been done and now we can all move on.
Preferred solution: Full refund
Van Dyk Mortgage Bait and Switch Poor Communication
Today I was contacted by James Beebe from VanDyk mortgage. Mr.
Beebe was courteous and apoligized for not making contact when it was originally scheduled. A certain amount of missed comunication is understandable since I am on the West coast and Mr. Beebe is two time zones away in Michigan. On a positive note I have a verbal commitment from Mr.
Beebe, that VanDyk mortgage has agreed to the original mutually agreed upon deal between Josiah Whalen and myself. I look forward to completeing the transaction as originally agreed and udating this complaint with further positive information regarding VanDyk mortgage.
At this point I believe the business practices I have questioned are not condoned by VanDyk but rather a result of mismanagement of one of the companies representatives. As things progress further I will provide updates.
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